Privacy Policy

This Privacy Policy describes how Crewmate ("we", "us", "our") collects, uses, and shares information when you use our products and services. By using Crewmate, you agree to the practices described here.

Information we collect

We collect information you provide directly, information collected automatically as you use the product, and information from third parties (e.g. payment processors).

• Account data — name, email address, password (stored hashed), and avatar.
• Workspace data — the name and configuration of any workspaces you create or join, plus content you and your team create inside them (agents, knowledge bases, chat transcripts, etc.).
• Usage data — pages visited, features used, IP address, device and browser information, and timestamps.
• Billing data — handled by our payment processor (Stripe). We store invoice metadata but never see full card numbers.

How we use information

We use the information we collect to:

• Provide, maintain, and improve the product.
• Respond to your support requests and communicate about your account.
• Analyse usage to develop new features and improve existing ones.
• Comply with legal obligations and enforce our terms.

Sharing information

We do not sell your personal information. We share information only with: service providers acting on our behalf (hosting, email, analytics, payments), other users in your workspace when you take actions visible to them, and authorities when required by law.

Data retention

We keep your data for as long as your account is active. After account deletion, most data is removed within 30 days; some records (billing, audit logs) may be retained longer where required by law.

Your rights

Depending on where you live, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correct — ask us to fix data that is inaccurate.
• Delete — ask us to delete your account and associated personal data.
• Export — request a portable copy of your data.

Security

We use industry-standard safeguards (encryption in transit, password hashing with Argon2id, session controls). No system is perfectly secure, however, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify users of material changes via email or in-product notice. Continued use of the product after changes constitutes acceptance.

Contact us

Questions about this policy or about your data? Email us at privacy@example.com.

This is placeholder content provided for development purposes only. It is not legal advice and must be replaced with a policy reviewed by qualified legal counsel before production use.